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Showing 1 - 20 results of 121 for search '"CALL CENTER"', query time: 0.91s Refine Results
3
Firm size, ownership, training duration and training evaluation practices
Subjects: “...Firm size,Ownership,Training evaluation,Call center,Training duration...”
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4
Solving two-dimensional Markov chain model for call centers
by Chih-Chin, Liang, Hsing, Luh
Published 2015
Subjects: “...Call center,Management cost,Operators management,Two-dimensional Markov chain...”
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5
Call centers: is there an upside to the dissatisfied customer experience?
Subjects: “...Uncertainty,Loyalty,Control,Emotions,Customer,Call-center,Frustration...”
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7
Using Personalized Model to Predict Traffic Jam in Inbound Call Center
by Rafiq A. Mohammed
Published 2017-01-01
Subjects: “...call center traffic jam...”
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9
How organizational pride and emotional exhaustion explain turnover intentions in call centers
Subjects: “...Gender,Turnover intentions,Emotional exhaustion,Call center,Organizational pride,Organizational...”
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10
The positive side of call centers: an Indian perspective
Subjects: “...Job satisfaction,Stress,Call center,Job satisfaction,Self-esteem,Perceived worth of job...”
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11
Liderazgo orientado a la gente en call centers
Subjects: “...Personnel management,Organizational theory and behaviour,Call center,Absenteeism,People-oriented...”
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13
Benchmarking service quality performance at business‐to‐business and business‐to‐consumer call centers
by Alan, Miciak, Mike, Desmarais
Published 2001
Subjects: “...Call centers,Benchmarking,Service quality,Customer service...”
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14
Nationwide dials up training over the telephone for call‐center staff
Published 2004
Subjects: “...Call centers,Training methods,Building societies...”
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15
Performance‐management and pay reforms keep staff in Loop
Published 2004
Subjects: “...Individual performance,Remuneration,Call centers,Awards,Loop...”
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16
Communication system keeps Hewlett Packard employees in the loop
Published 2004
Subjects: “...Internal communications,Call centers,Productivity,Hewlett Packard...”
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17
Lloyds TSB banks on call‐center quality
Published 2004
Subjects: “...Call centers,Banks,Working conditions,Training,Career development...”
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18
Confidence that stops short of arrogance is the key to call-center success
by Nick, Drake-Knight
Published 2014
Subjects: “...Employee development,Call centers,Self-development,Employee assessment...”
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19
Quality Wireless (A): Call Center Performance
by Sunil, Chopra
Published 2017
Subjects: “...Process Capability,Statistical Process Control,Process Performance,Call Centers...”
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20
Quality Wireless (B): Call Center Performance
by Sunil, Chopra
Published 2017
Subjects: “...Process Capability,Statistical Process Control,Process Performance,Call Centers...”
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