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OUM Institutional Repository
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Ramli Bahroom,
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Fard, Pooyan Yousefi
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Repository:
OUM Institutional Repository
Author:
Ramli Bahroom,
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Fard, Pooyan Yousefi
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Mystery calling : a qualitative application of the Lean Six Sigma approach
by
Latifah Abdol Latif
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Ramli Bahroom
,
Fard, Pooyan Yousefi
Published 2010
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Improving accessibility and responsiveness in a complaints management system
by
Latifah Abdol Latif
,
Ramli Bahroom
,
Fard, Pooyan Yousefi
Published 2010
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Open University Malaysia
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OUM Institutional Repository
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Fard, Pooyan Yousefi
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Ramli Bahroom,
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