Chua, L. B., Othman, M., Boo, H. C., Abdul Karim, M. S., & Ramachandran, S. (2010). Servicescape failure and recovery strategy in the Food Service Industry: The effect on customer repatronization. Taylor & Francis.

Chua, Lia Bee, Mohhidin Othman, Huey Chern Boo, Muhammad Shahrim Abdul Karim, and Sridar Ramachandran. Servicescape Failure and Recovery Strategy in the Food Service Industry: The Effect On Customer Repatronization. Taylor & Francis, 2010.

Chua, Lia Bee, et al. Servicescape Failure and Recovery Strategy in the Food Service Industry: The Effect On Customer Repatronization. Taylor & Francis, 2010.