Wong, D., Rexha, N., & Coordinator, A. B. (2006). 20 Years of SERVQUAL: How Service Quality Perceptions have Evolved in the Banking Sector Amid the Storms of E-Commerce. Hawaii International Conference on Business.
Chicago Style CitationWong, David, Nexhmi Rexha, and Andrew Burge Coordinator. 20 Years of SERVQUAL: How Service Quality Perceptions Have Evolved in the Banking Sector Amid the Storms of E-Commerce. Hawaii International Conference on Business, 2006.
MLA CitationWong, David, Nexhmi Rexha, and Andrew Burge Coordinator. 20 Years of SERVQUAL: How Service Quality Perceptions Have Evolved in the Banking Sector Amid the Storms of E-Commerce. Hawaii International Conference on Business, 2006.
Warning: These citations may not always be 100% accurate.