Prabha, R. (2016). A critical incident technique investigation of customers’ waiting experiences in service encounters. Emerald.
Chicago Style CitationPrabha, Ramseook-Munhurrun. A Critical Incident Technique Investigation of Customers’ Waiting Experiences in Service Encounters. Emerald, 2016.
MLA CitationPrabha, Ramseook-Munhurrun. A Critical Incident Technique Investigation of Customers’ Waiting Experiences in Service Encounters. Emerald, 2016.
Warning: These citations may not always be 100% accurate.