Jill, S., Geoff, S., & Tim, M. (2014). Factors enhancing word-of-mouth influence: Positive and negative service-related messages. Emerald.
Chicago Style CitationJill, Sweeney, Soutar Geoff, and Mazzarol Tim. Factors Enhancing Word-of-mouth Influence: Positive and Negative Service-related Messages. Emerald, 2014.
MLA CitationJill, Sweeney, Soutar Geoff, and Mazzarol Tim. Factors Enhancing Word-of-mouth Influence: Positive and Negative Service-related Messages. Emerald, 2014.
Warning: These citations may not always be 100% accurate.