APA Citation

Yang, L. (2012). Customer satisfaction antecedents within service recovery context. Emerald.

Chicago Style Citation

Yang, Li‐hua. Customer Satisfaction Antecedents Within Service Recovery Context. Emerald, 2012.

MLA Citation

Yang, Li‐hua. Customer Satisfaction Antecedents Within Service Recovery Context. Emerald, 2012.

Warning: These citations may not always be 100% accurate.