APA Citation

Catherine, C., & Rob, L. (1998). Hospitality service quality and the role of performance appraisal. Emerald.

Chicago Style Citation

Catherine, Cheung, and Law Rob. Hospitality Service Quality and the Role of Performance Appraisal. Emerald, 1998.

MLA Citation

Catherine, Cheung, and Law Rob. Hospitality Service Quality and the Role of Performance Appraisal. Emerald, 1998.

Warning: These citations may not always be 100% accurate.