APA Citation

Hsu‐Hao, Y., & K.S., C. (2000). A performance index approach to managing service quality. Emerald.

Chicago Style Citation

Hsu‐Hao, Yang, and Chen K.S. A Performance Index Approach to Managing Service Quality. Emerald, 2000.

MLA Citation

Hsu‐Hao, Yang, and Chen K.S. A Performance Index Approach to Managing Service Quality. Emerald, 2000.

Warning: These citations may not always be 100% accurate.