APA Citation

K.F., P., K.S., C., & Henry, L. (2000). A QFD/hoshin approach for service quality deployment: A case study. Emerald.

Chicago Style Citation

K.F., Pun, Chin K.S., and Lau Henry. A QFD/hoshin Approach for Service Quality Deployment: A Case Study. Emerald, 2000.

MLA Citation

K.F., Pun, Chin K.S., and Lau Henry. A QFD/hoshin Approach for Service Quality Deployment: A Case Study. Emerald, 2000.

Warning: These citations may not always be 100% accurate.