APA Citation

Bonnie, F. C. (1997). Leveraging customer competency in service firms. Emerald.

Chicago Style Citation

Bonnie, Farber Canziani. Leveraging Customer Competency in Service Firms. Emerald, 1997.

MLA Citation

Bonnie, Farber Canziani. Leveraging Customer Competency in Service Firms. Emerald, 1997.

Warning: These citations may not always be 100% accurate.