APA Citation

Jillian C., S., & Wade, L. (2004). Critical service quality encounters on the Web: An exploratory study. Emerald.

Chicago Style Citation

Jillian C., Sweeney, and Lapp Wade. Critical Service Quality Encounters On the Web: An Exploratory Study. Emerald, 2004.

MLA Citation

Jillian C., Sweeney, and Lapp Wade. Critical Service Quality Encounters On the Web: An Exploratory Study. Emerald, 2004.

Warning: These citations may not always be 100% accurate.