APA Citation

Samuel K.M., H. (1999). Change for the better via ISO 9000 and TQM. Emerald.

Chicago Style Citation

Samuel K.M., Ho. Change for the Better Via ISO 9000 and TQM. Emerald, 1999.

MLA Citation

Samuel K.M., Ho. Change for the Better Via ISO 9000 and TQM. Emerald, 1999.

Warning: These citations may not always be 100% accurate.