Customer satisfaction and competitiveness in the Chinese E-retailing: structural equation modeling (SEM) approach to identify the role of quality factors

by Subramanian, Nachiappan, Gunasekaran, Angappa, Yu, Jie, Cheng, Jiang, Ning, Kun
Published 2014

Product delivery service provider selection and customer satisfaction in the era of internet of things: a Chinese e-retailers’ perspective

by YU, Jie, Subramanian, Nachiappan, Ning, Kun, Edwards, David
Published 2015